信用卡突然多了一笔可疑交易
某天,突然发现信用卡多了一笔29.95美元的交易,然后仔细想了下,确实不是我个人的交易。
这时,我就在想,不会是我的信用卡被盗用了吧?
戏剧性的是,当我查看以往交易记录的时候,才发现,该交易商https://resumecoach.com/在之前也有一笔0.85美元的交易。
然后,我又仔细回想了下,原来之前那笔0.85美元是我把信用卡借给同事,同事用信用卡消费的,这时,这笔应该也是他消费的。
接着,我就和我那位同事确认了,结果这笔29.95美元不是他故意消费的,而是他忘了关自动订阅,被网站自动扣费了。
解决过程
首先,我联系了信用卡客服,让信用卡客服帮我处理,结果信用卡客服第一时间冻结我的卡,避免给我带来更多损失,至于钱能不能申请退回来,银行说他们会联系,但是不保证百分百能退出来。
其次,我让我那位朋友联系了https://resumecoach.com/这个网站的客服,国外基本都是邮件沟通,所以,我那位同事发了封退款申请的邮件给那个网站,邮件的内容大致如下:
Hello, I found that on January 5, 2023, there was a charge of $29.95 in my account. After verification, the payment belonged to the automatic subscription of www.resumecoach.com and was paid from the credit card linked to the account. However, This subscription is not what I wanted and I sincerely request your company to refund my $29.95.
Here is my account information:
my mail box:
User ID: xxxxxxxxxxxxxxxxxxxxxx
The last 4dits of the credit: xxxxxxx
sincerely
然后,我就耐心等待,周二发的邮件,周六的时候,款项终于退回来了,那个网站同时发了封邮件:
Thank you for trying ResumeCoach. We have received your request and a refund has been approved.
As stated on our website, once you have paid the initial membership fee, you have free unlimited access to our builder for the initial trial period as indicated at the moment of subscription. During this period you are able to unsubscribe with no added cost. Once the trial period has expired, the subscription fee will be charged monthly.
We confirm that the amount of 29.95 USD issued on 2023/01/05 with authorization code 84ead8e1-0a7d-4520-bbb8-7d30321e0d05 has been refunded directly to the same method of payment used. Note that this process can take up to 10 business days to be completed, depending on your bank.
Please be informed that your Subscription Plan has been canceled and you will no longer be charged for our services.
Best Regards
ResumeCoach
至此,该笔可疑交易完美退回至我的账户。